Access and Delivery
Access and Delivery Policy
Last updated: 16 October 2026
Nothing is shipped or downloaded: your plan unlocks inside your planner account, usually within a minute of payment. This page replaces our old Shipping Policy.
How you get access
- Create your planner account at planner.slateandserif.com, or sign in.
- Choose Core or Premium and pay through Stripe's secure checkout.
- When Stripe confirms your payment, your plan is added to the account you were signed in to. You do not need an order number or an activation code.
- Stripe emails a receipt to the address you entered at checkout.
If your access does not appear
- Wait a minute, then refresh the planner.
- Check that you are signed in to the same account you used to pay.
- Look for your Stripe receipt, including in spam or promotions folders.
- Still stuck? Email slateandserif@gmail.com from your account address and include the purchase reference from Store, then My Purchases, or the date and amount of your payment. We reply within two business days.
What you are buying
- 12 months of access to The Slate & Serif Digital Planner, starting when your payment is confirmed. It is paid upfront and does not renew automatically.
- Use it on any current browser on a computer, tablet or phone.
- It is not a PDF, a printable file, a GoodNotes planner or an app-store app.
- No shipping fees, customs charges or tracking numbers apply.
Our Terms of Service and Refund Policy explain what happens when your access ends and how refunds work.